I've dug through forums to find a solution and haven't found a similar problem, but if there is one out there with a solution then PLEASE re-post the thread here. 1) Do I need to connect to the different USB header on the mobo to see if the former header is damaged? 2) Am I having some weird software bug where I just can't control lighting properly? 3) Seems like on the USB cable for the cooler that a couple of crimped sleeves are a tad bit loose in the housing, maybe there's poor connection to the header? The software prompts me to 'Plug in your CM device to get started.' Windows does not recognize the fan/RGB device and says 'Unknown USB Device (Port Reset Failed)' in Device Manager. I can't tell what could be causing the problem. I have installed the THE AMD RYZEN WRAITH PRISM RGB LIGHTING CONTROL SOFTWARE, POWERED BY COOLER MASTER v1.5. This was after 'uninstalling' what Windows recognized the fan to be (which was AMD SR4 fan blah blah blah). So I dug through plenty of forum threads and found the CoolerMaster software to control the RGB, and to no avail it had no effect. The ring light would 'randomly' work where it would display what color it was supposed to be for a few seconds and then turn off. AMD Wraith Prism ASRock Polychrome RGB ASUS Aura Addressable Header ASUS Aura Core. First off, the fan lights would jump to a certain brightness and then slowly dim down back to off. OpenRGB is free and open source software under the GNU General static.

The next day the RGB wasn't working correctly. The cooler was then recognized by Windows and I could use MysticLight (on my X470 Gaming Plus) to control the lighting.

I knew ahead of time that only ONE cable should be plugged in at a time, in my case was the USB cable to the mobo. Just recently installed a Ryzen 7 2700X with, of course, the Wraith Prism cooler.

Amd wraith prism rgb software